Legal
Voice Recording Consent
Our AI voice assistant can record and transcribe calls. Australian recording laws differ by state, so we disclose recording on every call and capture consent where required.
Last updated: 16 June 2026
⚠️ Template — not legal advice.
This page is a working template provided for transparency while we finalise our documentation. It requires review by an Australian fintech/SaaS lawyer before it is relied on as a production legal document. Last updated: 16 June 2026.
Australia has no single national rule for recording phone conversations — each state and territory has its own Surveillance Devices or Listening Devices Act. The platform classifies each jurisdiction as one-party (the operator’s consent suffices, with disclosure) or two-party (every party must consent before recording). When the caller’s state is unknown, we fail safe to the more protective two-party rule.
| State / territory | Consent model | Runtime behaviour |
|---|---|---|
| NSW | One-party | Disclose; record on operator consent; stop on explicit opt-out |
| QLD | One-party | Disclose; record on operator consent; stop on explicit opt-out |
| SA | One-party | Disclose; record on operator consent; stop on explicit opt-out |
| TAS | One-party | Disclose; record on operator consent; stop on explicit opt-out |
| VIC | Two-party | Disclose; require an affirmative "yes"; end the call if not given |
| WA | Two-party | Disclose; require an affirmative "yes"; end the call if not given |
| NT | Two-party | Disclose; require an affirmative "yes"; end the call if not given |
| ACT | Two-party | Disclose; require an affirmative "yes"; end the call if not given |
| Unknown | Two-party (fail-safe) | Treated as two-party |
NSW
One-partyDisclose; record on operator consent; stop on explicit opt-out
QLD
One-partyDisclose; record on operator consent; stop on explicit opt-out
SA
One-partyDisclose; record on operator consent; stop on explicit opt-out
TAS
One-partyDisclose; record on operator consent; stop on explicit opt-out
VIC
Two-partyDisclose; require an affirmative "yes"; end the call if not given
WA
Two-partyDisclose; require an affirmative "yes"; end the call if not given
NT
Two-partyDisclose; require an affirmative "yes"; end the call if not given
ACT
Two-partyDisclose; require an affirmative "yes"; end the call if not given
Disclosure scripts
[operator name] is replaced at runtime with the operator’s business name.
One-party states (NSW, QLD, SA, TAS)
Hi, you've reached [operator name]. This call may be recorded and processed by an AI assistant to help us serve you better. To continue, please say yes or stay on the line.
Two-party states (VIC, WA, NT, ACT) and unknown
Hi, you've reached [operator name]. Before we continue, please note this call will be recorded and processed by an AI assistant. Recording laws in your state require your consent. To continue, please say yes. If you do not consent, the call will end.
In two-party states the runtime waits up to 10 seconds for an affirmative “yes”. A “no”, a silence timeout, or an unrecognised response means recording must not be retained and the call is ended.
Records and retention
Consent outcomes are recorded against each call so the operator can demonstrate that disclosure and (where required) consent occurred. Recordings and transcripts are retained and handled per our Privacy Policy.
Questions
Contact privacy@maintn.com.au.